EduBrite's app for Jira Service Management allows you to connect Jira with your EduBrite LMS microsite.
Licensing
EduBrite app for Jira Service Management (server) is a paid via Atlassian app. App price is 25% of the Jira price. Note that you will have to pay for the EduBrite LMS separately which you will connect via the app.
Setup
- Install the EduBrite LMS app in Jira
- Go to Add-Ons->EduBrite->Configuration page and enter the connection parameters (you will get these parameter values from your EduBrite LMS microsite's Integration settings)
- Click on Re-Connect link to test the connection settings, if everything was correctly entered, then you should see a green Connected status
User Management
Each user who accesses the EduBrite app, will have their account created in the LMS, if auto provisioning setting is enabled in LMS. If auto provisioning is not enabled, then users must be setup using the User Management screen or by options available in LMS.
EduBrite's app for Jira Service Management provides following features
- On customer portal, it shows training recommendations when customers search for any existing solution for their problems before they create a new support request
- Customers can enroll in trainings and launch self paced courses right from search results or from integrated training dashboard
- Agents can see customer's Training History, from the issue details page, and they can also search and recommends trainings to customers as part of issue resolution
Training Search - Customer Portal
As the customer starts searching for an existing solution by entering some text, EduBrite app will search for matching trainings (course sessions, courses and events) in the LMS and provide these suggestions. Depending on the properties of the event, course session and course and user's enrollment status and permission, they will be allowed to self enroll and launch these trainings. For Instructor led classes, only enrollment is done and there is no launch option.
Training Dashboard Menu
Customers can access the full training dashboard from the top level menu that shows user's picture.
View Issue Page
On the issue details page, the EduBrite app will automatically show last few completed trainings by the issue's reporter. There will also be a link to open the full training history of the reporter. These options are useful for the Agents who are working on resolving the issue. Agents can also perform a manual search for Training and recommend to the customer via comments.
Training Dashboard
Training dashboard provides customers the ability to take courses from within Jira Service Management application.
Related Pages
Jira
Gilly for Confluence Cloud
Other
- User Profile Extension - Confluence
- Auto Sync Confluence Users/Groups with LMS Microsite
- Managing Default Training Dashboard
- Embed Confluence Pages in a Course
- User Management in EduBrite Microsite when using Gilly
- Gilly - EduBrite Assessment Plugin for Confluence
- Gilly FAQ
- Gilly Tour
- Tuning the Gilly Cache
- Surveys in Gilly
- Gilly - Exams
Reports
Releases
Setup
Technical
EduBrite Macros (Confluence Server)
- Gilly Open Learning (Confluence server)
- Import confluence page in a course Macro
- Gilly User Info Macro
- Catalog List and Macro
- EduBrite Dashboard Macro for Confluence
- EduBrite Macros for Confluence Server
- Training Dashboard
- Gilly Program Details Macro
- Gilly - Leaderboard Macro for Confluence
- EduBrite Course Player Macro for Confluence
- Launch LMS Macro
- Gilly - Report Macro for Confluence
- Add Quiz/Survey in Confluence Page using EduBrite Quiz Macro
Gilly Articles
- Quick Start with Default Settings
- Getting Started
- Gilly for Confluence Cloud
- Gilly's Architecture
- Proxy Setting
- User Management inside Microsite
- User Management inside Gilly
- Access Control and UI Configuration
- Caching of Items
- Training Dashboard
- Managing default Training Dashboard
- User Profile Extension (Custom tabs)
- Visibility Control and UI configuration
- Course Player Macro
- Quiz / Survey Macro
- Creating Exams
- Survey Delivery
- Test Attempts Report
- Test Statistics Report
- Survey Report
- Upgrading Gilly to a new version
- Monitoring
- Logging in Gilly
- Gilly Releases & Downloads
Gilly Webinars
Gilly Demo
URL: http://gillydemo.edubrite.com
Username: demo1, demo2
Password: password
EduBrite Platform Demo
URL: http://learnzone.edubrite.com
Jira
Gilly for Confluence Cloud
Other
- User Profile Extension - Confluence
- Auto Sync Confluence Users/Groups with LMS Microsite
- Managing Default Training Dashboard
- Embed Confluence Pages in a Course
- User Management in EduBrite Microsite when using Gilly
- Gilly - EduBrite Assessment Plugin for Confluence
- Gilly FAQ
- Gilly Tour
- Tuning the Gilly Cache
- Surveys in Gilly
- Gilly - Exams
Reports
Releases
Setup
Technical
EduBrite Macros (Confluence Server)
- Gilly Open Learning (Confluence server)
- Import confluence page in a course Macro
- Gilly User Info Macro
- Catalog List and Macro
- EduBrite Dashboard Macro for Confluence
- EduBrite Macros for Confluence Server
- Training Dashboard
- Gilly Program Details Macro
- Gilly - Leaderboard Macro for Confluence
- EduBrite Course Player Macro for Confluence
- Launch LMS Macro
- Gilly - Report Macro for Confluence
- Add Quiz/Survey in Confluence Page using EduBrite Quiz Macro
Gilly Articles
- Quick Start with Default Settings
- Getting Started
- Gilly for Confluence Cloud
- Gilly's Architecture
- Proxy Setting
- User Management inside Microsite
- User Management inside Gilly
- Access Control and UI Configuration
- Caching of Items
- Training Dashboard
- Managing default Training Dashboard
- User Profile Extension (Custom tabs)
- Visibility Control and UI configuration
- Course Player Macro
- Quiz / Survey Macro
- Creating Exams
- Survey Delivery
- Test Attempts Report
- Test Statistics Report
- Survey Report
- Upgrading Gilly to a new version
- Monitoring
- Logging in Gilly
- Gilly Releases & Downloads
Gilly Webinars
Gilly Demo
URL: http://gillydemo.edubrite.com
Username: demo1, demo2
Password: password
EduBrite Platform Demo
URL: http://learnzone.edubrite.com