Private support group is used to provide support to customer for their queries/issues and other communication. These private groups are created on EduBrite support portal. Private support groups are view-able/accessible only by group members, All information,discussions are secured and not accessible by non-group members.

Group setup: EduBrite team will setup a group for you and will send you information.

How to join group :

1. Create an account on support.edubrite.com.  If you already have an account that can be used to join the group.

2. Send your username to EduBrite team ( mail - support@edubrite.com) to add you in the group.

How to access group :

• login to support.edubrite.com
• Left Navigation -> My Groups - lists your groups.
• 'Edubrite Users Community' is a public group, all support site users are automatically added in this group. Information posted in this group are public. 

• Access Your private group forum ( You will be informed about your private group name, in general it's your company name) - Click Forum link present under your private group.
• Create Topic for queries/issues/requests etc.

• Add subject line, detailed description and priority. You can add a image using paper pin icon in editor to describe your issue.
• Save and publish. If topic is not published other members wouldn't see that item, Please remember to publish once you have completed your topic.

•  When a new topic or topic reply is published, emails are sent to group members.
• Post a reply - Group members can post a reply, if needed change the priority and site admin/Group admin can assign this item to other group member.

• Once a discussion is over or issue is resolved, Topic can be marked closed.