EduBrite Privacy Policy

Effective Date - June 17, 2017

Introduction

This Privacy Policy is designed to assist you in understanding how EduBrite collects, uses and safeguards any personal information you provide on the website www.edubrite.com and through EduBrite SaaS platform. We will collect and use personal information only in the ways disclosed in this Privacy Policy.

Scope

This privacy policy applies to only information we collect through your voluntarily submitted information like inquiry, trial signup, free account signup, signup on support.edubrite.com or any of our customer’s microsites who use EduBrite SaaS platform.

We do not control which information a customer may choose to collect and store on their microsites, which are hosted by EduBrite. We also do not control which information may be collected by any 3rd party products and services that you integrate or enable in your microsite. We also do not control privacy policies of our customers who use EduBrite SaaS platform for their users.

Information you provide to us

We collect following information when you signup for any of our services

  • Contact information such as name, email, phone number, company name, address, your preferences and profile information e.g. picture
  • Billing information when you purchase our product or service
  • User information collected on any customer’s microsite hosted by EduBrite, which are completely determined by the customer.
  • Content and information you transfer by using EduBrite SaaS platform like any files, online written content, issues posted via our support forum, filling out any online inquiry forms, online survey, online poll etc

Information we collect via usage

We automatically collect following information when you use any of our services or access our website

  • Date / time of access, IP Address, location, browser / device information, accessed urls, referring urls, url parameters, any posted data

We collect usage data via

  • Your direct access to our services, posted data via browsers, data sent from mobile apps, data sent from our add on such as Gilly, Cookies, Local and session storage, beacons, embedded images in content / email, url clicks etc.
  • Integration with tracking and analytics services e.g. Google Analytics
  • When any API calls are made to EduBrite platform services
  • Integration with 3rd party product and services such as – external content providers, external audio/video conferencing providers, single sign on provider, social networks, enterprise applications

Application / Customer Data

While using EduBrite SaaS platform, you can upload content and submit other information, which gets stored on servers we fully manage. As a policy, customer content/data is considered private and we do not directly control what content and/or information is uploaded and stored. If a person’s information is uploaded in our system via any of our customer’s microsites, the person should get in touch with that customer in case they have any question about it or want it to be modified or removed.

We will process and access the customer data only for the purpose of providing our service and necessary support for any technical issues or to resolve any general query by customer or a user authorized by the customer.

How we use the information

The information EduBrite collects is used in a variety of ways: analyze the aggregate performance and usage metrics to improve EduBrite's SaaS platform, thus improving your experience with our products; to provide you necessary support you request; to notify you about our platform updates; send you platform generated notifications as necessary and configured in the microsite you are using for training activities; to provide you information you have requested; and to let you know about our products, services and webinars related to EduBrite SaaS platform.

Testimonials

We may display personal testimonials of satisfied customers on our website. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@edubrite.com.

Security

EduBrite follows industry best practices to ensure security of the data we collect, process and transmit. Each customer and user can access their information by securely logging in to our platform using their username and password or by using any other integrated single sign mechanism enabled for their account. It is customer’s responsibility to protect the security of the username and password and any single sign on configuration parameters such as authentication keys. All transmittal of sensitive data to and from our servers is encrypted using Https (SSL) technology. Our servers are secured with server hardening techniques and employ multiple layers of firewalls.

EduBrite takes all reasonable efforts to guard your data, still due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store with us are maintained at levels of protection to meet specific needs or obligations you may have relating to that information. If you have any specific concerns about this, please contact privacy@edubrite.com

Onward Transfer

When you access our platform from outside of the United States, data is submitted and transferred to our servers; and by using our platform you hereby consent to such transfer.

EduBrite may transfer personal information to companies that help us provide our service e.g. our hosting provider and backup infrastructure provider. The provisions in this Policy regarding notice and choice and the service agreements with our Customers cover transfers to subsequent third parties.

Information sharing and Disclosure

EduBrite will not distribute or sell your data to a third party, except as disclosed in this policy. Our policy is not to disclose personally identifiable information to unrelated third parties unless required to do so by law or legal process. EduBrite, at its sole discretion, reserves the right to make exceptions to this policy in extraordinary circumstances (such as national security, a bomb or suicide threat, or instances of suspected illegal activity) on a case-by-case basis.

Compelling Obligation - Although EduBrite will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of EduBrite by, or merger with, another company or (f) to protect the interests of EduBrite or others.

Choice

You may opt out of receiving promotional communications from EduBrite by using the unsubscribe link within each email. You can also email us to have your contact information removed from our promotional email list or registration database. Even if you opt out from receiving promotional messages from us, you will continue to receive application specific notifications from our platform regarding your use of EduBrite SaaS platform. You can opt-out of some notification messages by logging on to your account.

Any opt out requests we receive will be processed within thirty (30) business days after it is received.

Access to Personal Information

You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you.

To request access to your personal information or to request us to correct, amend, or delete your personal information, please e-mail us at privacy@edubrite.com. Any such requests we receive will be processed within thirty (30) business days after it is received.

If your request is about your personal information maintained on a customer’s microsite who is using EduBrite SaaS platform, then you need to contact the customer for such request as we do not directly control what information our customers collect.

Third Party websites / applications

EduBrite is not responsible for the practices employed by other applications / websites linked to or from the EduBrite platform, nor the information or content contained therein. When you use a link from the EduBrite to another website or application, our Privacy Policy is no longer in effect and your actions / data exchanges are governed by the third part website /application’s policies.

Data Retention

We will retain personal information we process on behalf of customers for as long as needed to provide our platform services, subject to our compliance with this Policy. We may further retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our policy towards minors

We do not offer our platform and services to users less than thirteen (13) years of age. If you are a customer of EduBrite platform and services, you must ensure that none of your users are less than thirteen (13) years of age as part of our platform’s terms of user.

EU-US Privacy Shield SWISS-US Privacy Shield

EduBrite participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. EduBrite is committed to subjecting all personal data received from European Union (EU) member countries, and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List on this website https://www.privacyshield.gov

EduBrite is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  EduBrite complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, EduBrite is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, EduBrite may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the EU-US and SWISS-US Privacy Shield Principles, EduBrite commits to resolve complaints about your privacy and our collection, use, or disclosure of your personal information. Individuals with inquiries regarding this Privacy Policy or complaints concerning our privacy practices should first contact EduBrite at:

EduBrite Systems Inc.
4128 Business Center Drive
Fremont, CA 94538
1-877-338-2748
www.edubrite.com
privacy@edubrite.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

EduBrite is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Changes

EduBrite reserves the right to modify this Privacy Policy at any time, so please review it frequently. If material changes are made to this policy, we will notify you via EduBrite support site (support.edubrite.com).

Last updated - June 17th, 2017